Shipping policy

 

1. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?
Yes, we do ship EVERYWHERE, and shipping is FREE in 99.9% of cases!

2. WHERE DOES THE PRODUCT COME FROM?
We ship from our partner warehouses located in China. Therefore, please expect your goods to be shipped separately (if you order more than one product), as different warehouses specialize in different types of goods. Our store’s currency is in dollars!

3. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-7 business days before shipment. Deliveries usually take 10-16 days! However, due to the distance between countries, slow postal services, and shipping delays, it can sometimes take up to 2 months. It depends on what you purchased and where you live! You can 'CONTACT US' or email support@decorvine.com for specific shipping times.

4. MY ORDER HAS NOT ARRIVED YET? EVEN AFTER YOUR PROMISED "2 MONTHS" WHY?
While some parcels can arrive early, others may experience shipping delays, or you may live in a more isolated region from where we produce (China). If it does not arrive within 8 weeks upon ordering, we can help reship your order or offer a refund guaranteed!

5. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different parts of China using different carriers, so some items might arrive earlier than others. Often, some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.

6. WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur custom fees when they arrive in your country (this very rarely happens).

7. WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving on time. We are not held responsible for items that do not arrive before specified dates.