Widerrufsrecht

 

General Conditions

• Return Period: Items can be returned within 15 days from the date of purchase.
• Condition of the Item: Items must be unused, in the same condition that you received them, and in the original packaging to be eligible for a return.

Non-Returnable Items

• Exemptions: Certain types of goods, including intimate or sanitary products, are non-returnable. Intimates and hats are final sale items and cannot be returned.
• Other Non-Returnable Items: Gift cards, software that has been opened, and custom-made items.

Return Process

• Proof of Purchase: A receipt or proof of purchase is required.
• Return Instructions: Specific instructions for returning items, including the return address and packaging requirements, will be provided via email upon request.
• Return to Manufacturer: Do not send your purchase back to the manufacturer.

Partial Refunds

• Eligibility: Partial refunds may be granted for items not in original condition, damaged, or missing parts not due to our error, or items returned more than 30 days after delivery.

Refunds

• Inspection and Notification: We will notify you of the approval or rejection of your refund after inspecting the returned item.
• Refund Processing Time: Approved refunds will be processed within 10-14 business days and credited to the original method of payment.

Late or Missing Refunds

• Initial Steps: First, check your bank account and then contact your credit card company or bank, as processing time can vary.
• Further Assistance: If the refund is still not received, contact us at support@decorvine.com.

Sale Items

• Refund Policy: Regular priced items may be refunded. Sale items cannot be refunded.

Gifts

• Gift Return Policy: If the item was a gift shipped directly to you, you’ll receive a gift credit. If the item wasn’t marked as a gift, the refund will go to the gift giver.

Shipping Costs

• Responsibility: Customers are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchange Policy

• Availability: Exchanges are subject to item availability. Contact us for more details.

Consumer Rights

• Compliance: This policy complies with U.S. consumer protection laws. Specific state requirements will be honored where applicable.

Warranty Information

• Coverage: Warranty terms for specific products are available upon request.

Contact Information

• Support: For more information or assistance, contact support@decorvine.com.

Gift Card Returns

• Policy: Gift cards are non-refundable and non-returnable.

High-Value Items

• Shipping Insurance: For items over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee receipt of your returned item.